Refund & Cancellation Policy

This Refund Policy applies to purchases made through Smapca Pvt Ltd. We value your satisfaction and strive to make our refund and cancellation process customer-friendly.

1. Returns & Cancellation

• Requests for returns or cancellations must be made within 30 days of purchase.
• Products/software must be unused, with all original packaging or activation codes, and proof of purchase.
• Customized or special order items may not qualify for return/refund.
• Cancellation of an order prior to dispatch or activation is eligible for a full refund.

2. Refunds

• Eligible refunds will be processed to your original method of payment within 7-10 business days after approval.
• If the product is defective/damaged or the software malfunctions, please contact us within 48 hours for priority handling.
• Shipping charges (if any) are non-refundable except in cases of company error or product defect.
• Partial refunds may apply if returned products are not in their original condition.

3. How to Request a Refund or Cancellation

• Email us at info.smapca@gmail.com with your order details and reason for return/cancellation.
• Or call our support team at 9327514883.
• We will respond within 2 business days with further instructions.

4. Exceptions

• Certain products/services may have separate refund or warranty policies. Please refer to your invoice or product description.
• Digital products (software licenses, activation codes) once delivered/activated may not be eligible for refund unless defective.
• Refunds will not be processed for misuse, intentional damage, or non-compliance with product instructions.

5. Policy Updates

• Smapca Pvt Ltd reserves the right to update or modify this policy at any time. Please check this page for the latest version.
• Last updated: October 23, 2025